Privacy Policy

Last Update: Oct 05, 2026

We collect what we need to serve you, we protect it like it’s ours. and we never sell it

Your Trust Matters

We use industry standard security measures to keep your information safe and secure.

1. Introduction

NorthTech Team (“NorthTech Team,” “NorthTech,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request an IT assessment, book an appointment, create a customer account, communicate with our team, or purchase or receive our services.

Our services may include managed IT support, cybersecurity assistance, remote technical support, on-site technology services, network configuration, computer troubleshooting, backup and recovery services, and related technology solutions.

This Privacy Policy applies to information processed through our website, booking tools, customer communications, and service delivery activities, subject to any separate privacy terms or agreements that apply to a particular service.

By using our website or interacting with us, you acknowledge that you have had an opportunity to review this Privacy Policy. Where consent is legally required for a particular processing activity, we will seek that consent separately.

2. Personal Information We Collect

The information we collect depends on how you interact with NorthTech Team and the services you request.

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

Name, email address, and telephone number.

Business name, job title, and business contact details.

Billing address and service location.

Information submitted through contact forms, booking forms, quote requests, and IT assessment requests.

Preferred appointment dates and times.

Details about your technology environment, IT requirements, and support concerns.

Communications with our team, including emails, messages, and support requests.

Information necessary to establish, manage, or administer a customer relationship.

If you request a free IT assessment, we may collect information about your company, employee count, existing IT arrangements, and the technology challenges you identify.

Please do not submit passwords, payment card numbers, authentication codes, or other sensitive information through general contact forms or ordinary email.

2.2 Booking, Payment, and Transaction Information

When you book an appointment or purchase a service, we may collect information necessary to manage the transaction, such as:

Appointment and service details.

Booking references and transaction records.

Invoice amounts, payment status, and refund information.

Billing and transaction-related contact information.

Subscription details, where applicable.

Payments may be processed by third-party payment providers. Where payment processing is handled by a third party, that provider may collect and process payment information under its own privacy policy and applicable terms.

We do not intend to collect full payment card credentials through ordinary website forms or email.

2.3 Technical and Diagnostic Information

When providing technical support, we may collect information reasonably necessary to diagnose problems and perform the agreed service. Depending on the work involved, this may include:

Device type, operating system, and software versions.

Hardware and network configuration information.

Error messages, diagnostic results, and technical logs.

Device identifiers and relevant system information.

Security alerts, malware indicators, and troubleshooting records.

Information about applications, connectivity, or configurations relevant to the service.

The information collected will depend on the nature and scope of the support requested.

2.4 Remote Support Information

Some services may require remote access to a computer, device, application, or network.

When you authorize a remote support session, we may process information visible or accessible within the authorized scope of that session. This may include system settings, diagnostic data, software configurations, and other information necessary to complete the requested work.

We will seek appropriate authorization before initiating remote access and will limit our activities to the authorized service scope, subject to applicable law and any separate agreement.

Remote support tools may generate session logs, technical records, or other information necessary for service delivery and security.

Please close personal documents and applications that are unrelated to the service before authorizing remote access.

2.5 Automatically Collected Website Information

When you visit our website, certain information may be collected automatically, depending on the website technologies and settings in use. This may include:

IP address and general device information.

Browser type, operating system, and language preferences.

Pages viewed, referring websites, and interactions with website features.

Approximate location derived from IP address.

Cookie identifiers and similar online technologies.

Website performance, error, and security information.

We use this information for purposes such as website operation, troubleshooting, security, usage analysis, and service improvement, subject to applicable law and your privacy choices.

2.6 Information From Other Sources

We may receive information from service providers and other sources where permitted by law, such as payment processors, scheduling platforms, business communication tools, and technology providers involved in delivering our services.

We may also receive information from a business representative who is authorized to arrange services for an organization.

Where we obtain personal information from another source, we will handle it in accordance with this Privacy Policy and applicable legal requirements.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing and Managing Services

Responding to enquiries and quote requests.

Scheduling and managing appointments.

Conducting IT assessment discussions.

Delivering remote and on-site support.

Diagnosing technical issues and maintaining service records.

Managing customer accounts, invoices, and subscriptions.

Communicating about service progress, changes, and completion.

Payments and Business Administration

Processing or coordinating payments through authorized providers.

Managing deposits, invoices, refunds, and billing enquiries.

Maintaining transaction and accounting records.

Administering contracts and customer relationships.

Security and Fraud Prevention

Protecting our website, systems, and service tools.

Detecting suspicious activity and unauthorized access.

Investigating suspected fraud, misuse, or security incidents.

Maintaining appropriate technical and operational records.

Supporting the security and reliability of services we provide.

Website Improvement and Analytics

Understanding how visitors use our website.

Identifying errors and improving website functionality.

Evaluating the effectiveness of website features.

Improving our booking and customer support processes.

Where required, analytics and similar technologies will be used only in accordance with applicable consent and privacy requirements.

Marketing and Business Communications

We may use relevant business contact information to communicate about our services, updates, and offerings where permitted by law.

We will comply with applicable consent, disclosure, and opt-out requirements for marketing emails, text messages, and other promotional communications.

You may opt out of marketing communications using the unsubscribe or opt-out instructions provided in the message or by contacting us.

Opting out of marketing communications will not necessarily stop essential service-related messages, such as appointment confirmations, billing notices, or important account communications.

Legal and Regulatory Obligations

We may use or disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, enforceable requests from authorities, or legitimate requirements to protect our legal rights and business operations.

4. How We Share Personal Information

We do not sell personal information for monetary consideration.

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.

Service Providers and Technology Partners

We may use third-party providers to support our operations, including:

Payment processing and billing.

Appointment scheduling and booking.

Website hosting and infrastructure.

Customer relationship management.

Email, telephone, and business communications.

Analytics and website performance.

Remote support and diagnostic tools.

IT service delivery and technical operations.

These providers may process information on our behalf or independently for purposes described in their own privacy notices, depending on the service and relationship.

We expect service providers acting on our behalf to handle information appropriately under their applicable contractual obligations and the law.

Technicians and Service Personnel

We may share information with authorized employees, contractors, or service partners who need it to provide the requested service.

For example, a technician assigned to an appointment may receive your name, contact details, service location, booking information, and relevant technical issue description.

We aim to limit information access to what is reasonably necessary for the assigned work.

Professional Advisers

We may disclose information to professional advisers, including legal, accounting, insurance, and other business advisers, where necessary for legitimate business purposes and subject to applicable confidentiality obligations.

Legal Authorities and Protection of Rights

We may disclose information when required by law or when reasonably necessary to investigate fraud, address security incidents, enforce agreements, protect rights, or protect the safety of customers, personnel, or others.

Business Transfers

If NorthTech Team undergoes a merger, acquisition, restructuring, financing, or sale of some or all of its business or assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

With Your Direction or Consent

We may share information with other recipients when you request or authorize us to do so, or where another lawful basis permits the disclosure.

We do not authorize third parties to use personal information obtained from us for unrelated purposes contrary to applicable law or contractual restrictions.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to support website functionality, remember preferences, maintain sessions, understand website usage, and improve performance.

Depending on the technologies implemented, these may include:

Essential technologies: Necessary for website operation, security, account access, or booking functionality.

Analytics technologies: Used to understand traffic, visitor interactions, and website performance.

Advertising technologies: If implemented, these may be used to measure advertising effectiveness or support advertising activities, subject to applicable consent and privacy requirements.

The actual technologies used may change as our website evolves.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies. You may also be able to manage cookie preferences through your browser or any cookie preference tool provided on our website.

Disabling certain cookies may affect website features or functionality.

6. How We Protect Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the information and service involved, these measures may include access restrictions, authentication controls, system monitoring, secure communication practices, and appropriate service-provider arrangements.

No website, network, storage system, remote support tool, or method of electronic transmission can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security, but we aim to handle information responsibly and take appropriate steps to address identified security risks.

Customers are responsible for protecting their own account credentials, using appropriate security controls, and promptly notifying us of suspected unauthorized access involving their NorthTech Team accounts or services.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, administering customer relationships, maintaining transaction records, resolving disputes, and meeting applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

For example:

Booking and service records may be retained to administer services and address related enquiries.

Billing and transaction records may be retained for accounting, tax, and legal requirements.

Technical and diagnostic records may be retained for troubleshooting, service documentation, and security purposes.

Marketing contact information may be retained until it is no longer needed for the relevant purpose or you opt out, subject to applicable requirements.

Remote support records may be retained according to the relevant service requirements and operational retention practices.

When personal information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations and legitimate recordkeeping needs.

Specific retention periods may be established in our internal retention procedures or applicable customer agreements.

8. Your Privacy Rights and Choices

Depending on where you live and the circumstances of the processing, you may have rights concerning your personal information.

These rights may include the right to:

Request access to personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of certain personal information.

Request a copy of certain information in a portable format.

Object to or request restrictions on certain processing activities.

Withdraw consent where processing is based on consent.

Opt out of certain targeted advertising, sale, or sharing activities where applicable.

Appeal a decision we make in response to a privacy request, where required by law.

Avoid unlawful discrimination for exercising applicable privacy rights.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity and authority before processing a request.

How to Submit a Privacy Request

To submit a privacy request, contact us at:

Email: privacy@northtechteam.com

Please identify the request you are making and provide sufficient information for us to locate the relevant records.

Do not include passwords, payment card details, or other sensitive authentication information in your request.

If we cannot fulfill a request in full, we will explain the outcome where required by law.

Where legally required, you may authorize an agent to submit a request on your behalf, subject to appropriate verification.

9. State-Specific Privacy Rights

Certain U.S. states provide additional privacy rights to their residents.

Depending on the applicable state law and whether its requirements apply to NorthTech Team, these rights may include access, correction, deletion, data portability, information about disclosures, and the ability to opt out of certain forms of targeted advertising, personal information sales, or profiling.

We do not sell personal information for monetary consideration. If our activities involve processing that qualifies as a regulated sale, sharing, targeted advertising, or other activity requiring a specific opt-out right under applicable law, we will provide the required notices and mechanisms.

Residents of states with applicable privacy laws may submit requests using the contact details in Section 8.

We will respond to qualifying requests within the timeframes required by applicable law and provide any legally required information about appeal procedures.

10. Children’s Privacy

Our website and business services are intended primarily for businesses, adults, and individuals authorized to request technology services.

We do not knowingly collect personal information directly from children under 13 through our website for purposes requiring parental consent under applicable children’s privacy laws.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

Where a service involves a child’s device or information, the requesting adult must have the necessary authority to authorize the service and any applicable processing of personal information.

Nothing in this section limits any additional protections required by law.

11. Third-Party Websites and Services

Our website or services may contain links to third-party websites, software, payment platforms, scheduling tools, or other services.

Those third parties may have their own privacy policies and practices. We do not control every third-party website or service and are not responsible for its independent privacy practices.

We encourage you to review the privacy notices of third-party services before providing personal information directly to them.

Where third-party services are integrated into our website or service delivery, their processing of information may also be governed by the relevant contractual arrangements and applicable law.

12. Business Customer Information and Managed IT Services

When NorthTech Team provides services to a business, we may process information relating to the business, its employees, authorized users, devices, and systems.

Depending on the service agreement and applicable law, NorthTech Team may act as a service provider or processor for certain information handled on behalf of a business customer.

In those circumstances, the business customer may determine the purposes and means of processing, and our processing may be governed by the relevant service agreement, data processing terms, and documented instructions.

Business customers are responsible for obtaining any permissions, notices, and authorizations required for their use of our services and for providing us with access to systems or information lawfully.

Where a separate agreement establishes specific data protection obligations, that agreement will apply to the relevant processing, subject to mandatory legal requirements.

This section does not determine the parties’ legal roles for every service. Those roles depend on the actual processing activities and applicable law.

13. International Data Transfers

NorthTech Team primarily serves customers in the United States. However, our website or service providers may use infrastructure or personnel located in other countries.

As a result, personal information may be processed or accessed outside the state or country in which it was collected, where permitted by applicable law.

Where legally required, we will implement appropriate safeguards or other lawful mechanisms for relevant international transfers.

The countries in which information is processed may offer different levels of privacy protection. Any applicable rights and safeguards will depend on the circumstances and governing law.

14. Email and Text Message Communications

We may contact you by email, telephone, or text message to respond to enquiries, confirm appointments, coordinate service delivery, provide billing information, or communicate important service updates.

Marketing communications will be handled in accordance with applicable consent, disclosure, and opt-out requirements.

You may opt out of promotional messages using the instructions provided in the message or by contacting us.

Opting out of marketing communications does not necessarily stop transactional or essential service communications.

Message and data rates may apply to text messages according to your mobile plan. We will provide any additional disclosures or consent mechanisms required for applicable messaging programs.

15. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law and our relevant contractual obligations.

Where notification is legally required, we will provide notice to affected individuals, customers, regulators, or other parties within the applicable timeframe and through the required method.

For managed IT and cybersecurity customers, incident response, reporting responsibilities, and notification procedures may also be addressed in the applicable service agreement.

Nothing in this Privacy Policy guarantees that a security incident will never occur.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, information-handling practices, technology, legal requirements, or business operations.

When we make changes, we will post the revised policy on our website and update the “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before applying material changes to relevant processing activities.

The updated policy will apply from its stated effective date, subject to applicable law and any rights or obligations established under a separate agreement.

We encourage you to review this page periodically to understand our current privacy practices.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how personal information is handled, please contact us.

NorthTech Team

75 Valley Stream Parkway, 2nd Floor, Ste 201

Malvern, PA 19355, USA

Privacy Email: privacy@northtechteam.com

Please include your name, relevant booking or account reference where applicable, and a description of your request.

For your protection, do not send passwords, payment card numbers, authentication codes, or other sensitive security information by ordinary email.

Questions about our privacy practices?

Feel free to contact us at privacy@northtechteam.com

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